We’ve just been alerted that the Windows 10 Creator operating system is not supported by ExamSoft (not compatible with ExamSoft), so as it stands now, the safest thing is to prevent it from automatically installing in your Windows 10 operating system.
Unfortunately, Microsoft is pushing the Windows 10 Creator updates in a slow roll, with the update installing automatically in your Windows 10 operating system unless you take steps to prevent it. Even more problematic is that unlike most updates, this one becomes permanent 10 days after the update is installed, so you have limited time to uninstall it or to block it if it has not already installed.
ExamSoft has published instructions for a workaround that will enable ExamSoft to be used on a computer with Creator installed, but ExamSoft is apparently not guaranteeing any kind of on-site support on the day of the exam for anyone who has upgraded. The ExamSoft article on the workaround concludes with the statement:
"Once the above steps are completed, exam takers should be able to run SofTest, but keep in mind this operating system is not currently supported. Please contact the Support team if you have any questions."
The Assistant Dean for Academic Success from The University of Akron School of Law has kindly shared the following links. Please share the information with anyone you know taking the July bar exam with a PC.
To find out if you already have the Creators update installed, follow the instructions here.
If you do not have the update installed, the safest thing may be to prevent it from installing until after the bar exam. To do that, follow the instructions here.
If it has been installed within the last 10 days, follow the instructions here to uninstall it.
If it has already been installed more than 10 days ago, you may not be able to uninstall it. The workaround from ExamSoft is explained here, but you may need to check with your state’s Admission Committee to determine whether they are aware of the problem and will allow its use during your bar exam.